Terms of service

This website is operated by Sursum Sauna & Plunge, operated by Goods2U, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Sursum Sauna & Plunge. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website or placing an order.

Online Store Terms

By using this site, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction through your use of this site.

Product Information

We make reasonable efforts to display product information, specifications, pricing, images, delivery details, and availability as accurately as possible.

However, product information may come from supplier partners and may be updated from time to time. We do not guarantee that all product descriptions, dimensions, colors, images, pricing, lead times, or availability are error-free, complete, or current.

We reserve the right to correct errors, update information, or cancel orders if information is inaccurate or incomplete.

High-Ticket Equipment Notice

Many products sold by Sursum Sauna & Plunge are large, heavy, freight-shipped, and may require careful planning before purchase.

Before ordering, customers are responsible for reviewing product dimensions, weight, electrical requirements, placement requirements, delivery access, installation needs, and applicable warranty or return terms.

If you have questions before ordering, please contact us at:

partners@sursumsaunaandplunge.com

Pricing and Availability

Prices are subject to change without notice. Product availability and lead times may vary by supplier, model, and delivery location.

We reserve the right to modify or discontinue products at any time.

Orders and Payment

When you place an order, you agree to provide current, complete, and accurate purchase and account information.

Some products may be fulfilled directly by supplier partners. After an order is placed, we may coordinate with the supplier to process, ship, deliver, or provide warranty support for the product.

We reserve the right to refuse, limit, or cancel any order at our discretion.

Shipping and Delivery

Shipping methods, lead times, and delivery services vary by product and supplier.

Large products may be delivered by freight carrier through curbside or driveway delivery unless otherwise stated in writing.

Please review our Shipping Policy before placing an order.

Returns and Refunds

Return eligibility varies by product and supplier. Many large equipment products, including saunas, cold plunges, and similar freight-shipped products, may be final sale once an order has been placed with the supplier.

Please review our Return and Refund Policy before placing an order.

Warranty

Warranty coverage is provided by the manufacturer or supplier of each product. Warranty terms vary by brand, product, and component.

Sursum Sauna & Plunge may help coordinate communication with the supplier when warranty support is needed, but final warranty decisions are subject to the supplier’s warranty policy.

Health and Wellness Disclaimer

Products sold by Sursum Sauna & Plunge are intended for general wellness, recovery, relaxation, and lifestyle use.

We do not provide medical advice. Product information on this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult a qualified healthcare professional before using sauna, cold plunge, red light therapy, or other wellness equipment, especially if you are pregnant, have a medical condition, take medication, have cardiovascular concerns, or are unsure whether a product is appropriate for you.

Third-Party Products and Supplier Partners

Some products sold on our website are manufactured, supplied, shipped, warranted, or serviced by third-party supplier partners.

We are not the manufacturer of these products unless explicitly stated. Product performance, warranty coverage, repairs, replacement parts, and technical support may be handled by the applicable supplier or manufacturer.

Intellectual Property

All content on this site, including text, images, branding, design, graphics, and logos, is owned by or licensed to Sursum Sauna & Plunge, Goods2U, LLC, or our supplier partners.

You may not copy, reproduce, distribute, or use site content without written permission.

Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate laws or regulations, to infringe upon intellectual property rights, to submit false or misleading information, to transmit viruses or malicious code, or to interfere with the security or operation of the website.

Limitation of Liability

To the fullest extent permitted by law, Sursum Sauna & Plunge and Goods2U, LLC shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the site, purchase of products, delivery delays, installation issues, or use of products sold through the site.

Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

Your continued use of the site after changes are posted constitutes acceptance of those changes.

Contact Information

Questions about these Terms of Service may be sent to:

partners@sursumsaunaandplunge.com
786-295-0544