Shipping policy

Shipping Policy

Sursum Sauna & Plunge sells premium home sauna, cold plunge, and recovery equipment that may require freight delivery, curbside delivery, or installation coordination depending on the product.

Shipping rates, delivery methods, and lead times may vary by product, supplier, and delivery location.

Standard Delivery

Standard delivery for large equipment is typically curbside or driveway delivery. This means the freight carrier delivers the product to the accessible curbside, driveway, or delivery point at the shipping address.

Standard delivery does not include inside delivery, room-of-choice placement, assembly, installation, electrical work, plumbing work, or removal of packaging unless specifically stated in writing.

Freight Delivery

Many large products are shipped by freight carrier. Freight delivery may require a delivery appointment, signature, and access for a large delivery vehicle.

Customers are responsible for ensuring that the delivery location can safely accommodate freight delivery.

Before ordering, please consider:

Driveway access
Street access
Gates
Stairs
Elevators
Steep driveways
Narrow roads
HOA restrictions
Property access limitations
Any other delivery obstacles

Lead Times

Lead times vary by product, supplier, and shipping carrier. Estimated lead times may be listed on product pages when available, but they are not guaranteed.

We will communicate expected timing as clearly as possible before and after purchase.

Shipping Fees

Shipping fees vary by product and supplier.

Some products may have flat-rate shipping, freight shipping charges, or special delivery fees. Any known shipping fees will be communicated before purchase or displayed during checkout when available.

For certain large products, shipping to Hawaii, Alaska, Puerto Rico, or remote locations may require additional shipping fees or may not be available.

White-Glove Delivery & Installation

White-glove delivery and installation may be available for select products and locations for an additional fee.

If you are interested in white-glove delivery, installation, room-of-choice placement, or assembly, please contact us before ordering so we can confirm availability, pricing, and requirements.

Customer Responsibility

Customers are responsible for reviewing product dimensions, weight, electrical requirements, placement requirements, and delivery access before ordering.

If a product cannot be delivered due to access limitations, incorrect address information, missed delivery appointments, refusal of delivery, or failure to coordinate with the carrier, additional fees may apply.

Delivery Inspection

Customers should inspect the shipment at delivery whenever possible.

If visible damage is present, document it before signing for delivery. Take photos and videos of the packaging, shipping label, and damaged areas.

partners@sursumsaunaandplunge.com

Order Processing

Some products may ship directly from our supplier partners. Order processing times may vary by product and supplier availability.

Questions Before Ordering

Because these products are large and may require careful planning, we strongly recommend contacting us before ordering if you have questions about shipping, delivery access, installation, placement, or electrical requirements.

Contact

For shipping or installation questions, contact:

partners@sursumsaunaandplunge.com
786-295-0544